Store Policy:

In case you are to buy something from my shop, this page has all the details you would probably like to know. If you have any questions or need any additional info feel free to contact me cosmeaart@gmail.com

PRINTING AND FULFILLMENT

How are Cosmea Art Studio products made?

All apparel is printed and shipped after the order you made to prevent waste with printing partner Printful.

By choosing to buy from Sea In Style you are choosing products that are created only as the order is placed, creating less fabric waste than conventional manufacturing.

How long does it take for order to be printed?

It can take anywhere between 2-7 business days for Printful to print apparel products, and 2-5 business days for non-apparel products. Most products are printed, on average, in 3 business days.

Around 78% of Printful orders are delivered in the same region they’re fulfilled. Having fulfilment centers close to customers is good both for the business and the planet. Strategically located fulfilment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing the CO₂ emissions produced when transporting orders.

Why are some items printed at different locations and shipped separately?

The printing partner Printful has several locations to help get your items to you more quickly. Some facilities focus on more DTG shirt printing, while others are mostly custom cut and sewn like swimsuits. Because of this, many items ship separately at no extra cost to you. 

If for some reason you only received one tracing link and are still missing items from your order please reach out to vaidos.lu@gmail.com and I will be happy to give you an update with tracking numbers. 

SHIPPING is FREE

What are the average arrival times?

Once you receive a shipping notification here are the average shipping times:

• US orders: 3-4 business days
• Europe orders: 5-20 business days
• International orders: 7-20 business days 

Incase you need express shipping it is possible to receive within a 1-3 days at additional cost. Kindly reach out to me at vaidos.lu@gmail.com

Do you ship internationally?

Yes! 

I placed an order, when will I get my tracking number?

Once your product is fulfilled and a shipping label is created you will receive an email with tracking info. Just keep in mind that it can take up to 48 hours for that item to actually be put in the mail for you to start checking on where it’s located as it makes its way to you.

I only received part of my order, is this normal?

Yes. If your order includes different products they will arrive separately. Things like stickers, mugs, posters, custom cut and sew pieces and apparel are sometimes made at different facilities and require different packaging making them arrive at different times.

Will I be charged customs for my order?

Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy is different, we can’t always cover these fees at checkout. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost

Please check with your local customs office directly to see if they apply duties & taxes to your purchases.

What If I put the wrong address in my order?

If your order has not been sent yet, the address can be updated easily. But if the item was delivered and that package can not be recovered, please reach out to us at cosmeaart@gmail.com.

What if my order was returned to sender?

This happens if carrier was unable to locate your address or if there were any mistakes in your address like a missing Apt number or an incorrect street name. I get a notification when something is returned and will promptly reach out to you to verify your details. 

If you notice that your item was returned before I do, please reach out to me at cosmeaart@gmail.com with your order number and verified address. 

It’s important to note that if the address that it was sent to was in fact correct, we will need to send your package to a new location to prevent your item being returned again to limit any additional shipping fees or delays. 

RETURNS, CANCELLATIONS AND EXCHANGES

Can I return or exchange a product?

There are no refunds or returns for items unless they are damaged or get lost in the mail. Since everything is made special for you after you order, we don’t store inventory in order to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.

Can I cancel my order if it has not been shipped yet?

Yes! There is no problem cancelling and refunding an order if the printing process has not yet started on any of your items. It’s only if the printing process has started that we are not able to recoup any printing fees and therefore can’t provide a refund.

What if my order never arrived or went missing?

If your order didn't end up arriving and you have already checked that the address you entered is correct, try out these options. 

1. If you live in an apartment complex check in with your leasing office to see if they might have your order. 
2. If you believe your item was lost, immediately reach out to carrier. You will get a reply faster if you walk into your local carrier office instead of going to the main website since their response time may take weeks if they respond at all. 
3. At carrier office they will help you find your package if it was misdelivered or has not been delivered yet and they are your best bet in being able to pinpoint where it was delivered.
4. In the case that it was lost or stolen you will receive verification from carrier that you can then send to us at vaidos.lu@gmail.com where we will issue a refund or replacement free of charge. 

What if my order arrives damaged or I received the wrong items?

If this happens please get in touch with me for a replacement at no charge! There is a 14 day replacement policy, but if you don’t get a hold of to me by then I can no longer offer a replacement for free.

To make this process go faster please provide photos of the unsatisfactory product, your order information, and email to cosmeaart@gmail.com so I can make it right.