Shipping Policy

We are delighted to deliver your order straight to your hands! Please review our shipping policy to know what to expect:

Delivery Times

  1. Order Preparation:

    • All orders are handmade, so preparation takes 1–5 business days. Personalized orders may take up to 7 business days to complete.

  2. Shipping Times:

    • Within Lithuania: 2–5 business days after dispatch.
    • Within Europe: 5–14 business days after dispatch.
    • Rest of the World: 10–30 business days, depending on the destination country.

Shipping Methods and Costs

  1. Lithuania:

    • Orders are shipped via Lithuanian Post or courier services.
    • Shipping cost depends on your chosen courier, free shipping for orders over 50 Eur.

  2. International Orders:

    • Shipped via registered mail with a tracking number.
    • Shipping costs depend on the destination country and will be calculated at checkout.

Important Shipping Information

  1. Address Accuracy:

    • Please ensure your provided address is correct and complete. We are not responsible for undelivered items due to incorrect addresses.

  2. Delays:

    • Delivery times may be extended due to unforeseen circumstances (e.g., customs checks, holiday periods, or weather conditions).

  3. Customs Duties and Taxes:

    • For international orders, the recipient is responsible for any customs duties or import taxes in their country.

  4. Tracking:

    • All shipments include a tracking number, allowing you to monitor your order’s journey.

Delivery Issues

  • If your order is lost or damaged during transit, please contact us immediately at cosmeaart@gmail.com.
  • Lost parcels will be investigated, and if they cannot be located, we will offer a replacement or a refund.

If you have additional questions about shipping, feel free to reach out to us. We want to ensure your gifts reach you safely and on time! 🎁